Get the Best Value for Your Gently Used Phone.
Your trusted place in Canada for smartphones — buy, sell & trade with ease.
Smartphones
iPhone, Samsung, Google & more
Tablet
iPad, Samsung Galaxy Tab & moreWhy Canadians Choose Us
Best Prices Guaranteed
Free Shipping Across Canada
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Real Canadian Support
Loved by Thousands of Canadians
Fast shipping, good tracking info. My Moto G 2024 arrived well packaged in perfect condition. The phone is like new, no scratches or marks anywhere. Very satisfied.
Buying a phone from need-a-phone was effortless! My phone works perfectly and it looks great! Thanks!!
Very great service. Fast and efficient!!! 10/10 for all of the above service. Great prices to. I'd definitely recommend to anyone.
Polite, honest, fast, effective service; decent phone at a reasonable price; good communication, quick delivery. would highly recommend
Great service, great phone, great price! Thanks for making the transition to a new phone painless!
Fabulous experience! Great staff who enabled a quick and efficient transfer from an 8 yr old phone with no issues or deficiencies. Well done!
Extremely pleased with my I-phone 13 mini - Ordered a "like new" version and received one that looks brand new! Battery life excellent and works great!! Prompt delivery, Thank you!
Excellent service and a great price for the iPhone I got. Even got some "how to" help for dealing with lost data. Couldn't be happier. Definitely a 10/10 rating!
Frequently Asked Questions - Used and Refurbished Phones
Q: Does getting a quote cost anything?
A: No. The quote is free, and you only commit once you submit and ship your device.
Q: How long is my quote valid?
A: 14 days from the day you submit. Please ship your device within that window.
Q: Can I sell more than one device at once?
A: Yes. After pricing a device, choose Accept & Add Another Device to add it to the same trade-in. Everything ships together and is paid out together.
Q: I have a lot of devices. Is there a bulk option?
A: Yes. Businesses and bulk sellers get itemized pricing through our sales team. Start at Sell in bulk, email hello@need-a-phone.ca, or call (888) 661-7974.
Q: Do you buy cracked or broken phones?
A: Yes. Choose Cracked, Minor Issue, or Defective to see your price.
Q: How do I check my battery health?
A: On iPhone, go to Settings → Battery → Battery Health. On Android, the location varies by model. Recent Samsung Galaxy models show it under Settings → Battery → Battery information.
Q: What if my device arrives in a different condition than I selected?
A: We email you a revised offer. You can accept it and get paid, or decline, and we ship your device back free of charge.
Q: Do I need to erase my device?
A: Yes. Please send your device already erased, with all accounts removed.
- iPhone / iPad: Go to Settings → [your name] → Sign Out to turn off Find My. Then go to Settings → General → Transfer or Reset → Erase All Content and Settings.
- Samsung / Pixel / Android: Remove your Google account—and Samsung account, if applicable—under Settings → Accounts, then run a factory reset.
- Take out your SIM card or remove your eSIM.
Q: What if my device is iCloud/Google locked, financed, or blacklisted?
A: We can’t accept it. We’ll let you know and ship it back free of charge. Remove the lock or pay off the device with your carrier before selling.
Q: Does my phone need to be unlocked from my carrier?
A: Yes. Every grade requires the device to be unlocked and working with all Canadian carriers.
Q: How do I get my shipping label?
A: A free, prepaid Canada Post label is emailed to you right after you submit your trade-in. Print it, attach it to your package, and drop it off at any Canada Post location.
Q: How should I pack my device?
A: Use a sturdy box or padded envelope and add padding so the device can’t move around. Include only the devices in your trade-in.
Q: Can I track my package?
A: Yes. Your Canada Post label comes with a tracking number.
Q: How will I be paid?
A: By Interac e-Transfer or PayPal. You choose at checkout and enter the email address the payment should go to.
Q: How fast will I be paid?
A: Within 24 hours of your device arriving and passing inspection.
Q: Will I get the full quoted amount?
A: Yes, if the device matches the condition you selected. If it doesn’t, you get a revised offer to accept or decline. See Condition grades.
Q: Can I drop off my device instead of shipping it?
A: Yes. Walk in to Unit LL-01, 301 Nassau Street N, Winnipeg, MB R3L 2J5, Monday to Saturday, 12–5 PM. No appointment needed. We inspect your device while you wait and pay you on the spot.
Q: Do I need to bring ID?
A: No. Just bring your device, erased and signed out of all accounts. Get your online quote first so you know your price before you arrive.