Get the Best Value for Your Gently Used Phone.
Your trusted place in Canada for smartphones — buy, sell & trade with ease.
Smartphones
iPhone, Samsung, Google & more
Tablet
iPad, Samsung Galaxy Tab & moreWhy Canadians Choose Us
Best Prices Guaranteed
Free Shipping Across Canada
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Real Canadian Support
Loved by Thousands of Canadians
Fast shipping, good tracking info. My Moto G 2024 arrived well packaged in perfect condition. The phone is like new, no scratches or marks anywhere. Very satisfied.
Buying a phone from need-a-phone was effortless! My phone works perfectly and it looks great! Thanks!!
Very great service. Fast and efficient!!! 10/10 for all of the above service. Great prices to. I'd definitely recommend to anyone.
Polite, honest, fast, effective service; decent phone at a reasonable price; good communication, quick delivery. would highly recommend
Great service, great phone, great price! Thanks for making the transition to a new phone painless!
Fabulous experience! Great staff who enabled a quick and efficient transfer from an 8 yr old phone with no issues or deficiencies. Well done!
Extremely pleased with my I-phone 13 mini - Ordered a "like new" version and received one that looks brand new! Battery life excellent and works great!! Prompt delivery, Thank you!
Excellent service and a great price for the iPhone I got. Even got some "how to" help for dealing with lost data. Couldn't be happier. Definitely a 10/10 rating!
Frequently Asked Questions - Used and Refurbished Phones
Does getting a quote cost anything?
No. The quote is free, and you only commit once you submit and ship your device.
How long is my quote valid?
14 days from the day you submit. Please ship your device within that window.
Can I sell more than one device at once?
Yes. After pricing a device, choose Accept & Add Another Device to add it to the same trade-in. Everything ships together and is paid out together.
I have a lot of devices. Is there a bulk option?
Yes. Businesses and bulk sellers get itemized pricing through our sales team. Start at need-a-phone.ca/pages/trade-in-bulk, email hello@need-a-phone.ca, or call (888) 661-7974.
Do you buy cracked or broken phones?
Yes. Choose Cracked or Minor Issue or Defective to see your price.
How do I check my battery health?
iPhone: Settings › Battery › Battery Health. On Android, the location varies by model; Samsung Galaxy shows it under Settings › Battery › Battery information on recent models.
What if my device arrives in a different condition than I selected?
We email you a revised offer. You can accept it and get paid, or decline, and we ship your device back free of charge.
Do I need to erase my device?
Yes. Please send your device already erased, with all accounts removed:
- iPhone / iPad: Settings › [your name] › Sign Out (turns off Find My), then Settings › General › Transfer or Reset › Erase All Content and Settings.
- Samsung / Pixel / Android: remove your Google (and Samsung) account under Settings › Accounts, then run a factory reset.
- Take out your SIM card or remove your eSIM.
What if my device is iCloud/Google locked, financed, or blacklisted?
We can’t accept it. We’ll let you know and ship it back free of charge. Remove the lock (or pay off the device with your carrier) before selling.
Does my phone need to be unlocked from my carrier?
Yes. Every grade requires the device to be unlocked and working with all Canadian carriers.
How do I get my shipping label?
A free, prepaid Canada Post label is emailed to you right after you submit your trade-in. Print it, attach it to your package, and drop it off at any Canada Post location.
How should I pack my device?
Use a sturdy box or padded envelope and add padding so the device can’t move around. Include only the device(s) in your trade-in.
Can I track my package?
Yes. Your Canada Post label comes with a tracking number.
How will I be paid?
By Interac e-Transfer or PayPal. You choose at checkout and enter the email address the payment should go to.
How fast will I be paid?
Within 24 hours of your device arriving and passing inspection.
Will I get the full quoted amount?
Yes, if the device matches the condition you selected. If it doesn’t, you get a revised offer to accept or decline(see Condition grades).
Can I drop off my device instead of shipping it?
Yes. Walk in to Unit LL-01, 301 Nassau Street N, Winnipeg, MB R3L 2J5, Monday to Saturday, 12–5 PM. No appointment needed. We inspect your device while you wait and pay you on the spot.
Do I need to bring ID?
No. Just bring your device, erased and signed out of all accounts. Tip: get your online quote first so you know your price before you arrive.